Delivery Policy

Delivery Times

UK mainland orders received by 3pm, Monday to Friday, will usually be dispatched within 48 hours for standard delivery.

Scotland and Northern Ireland

Please allow an additional day for deliveries to Scottish Highlands and Islands and Northern Ireland.

SkinSpirit are unable to send Image Skincare products to Ireland.

We are sorry to advise that we are unable to process orders to a P.O Box address.

Processing times

All orders are processed and delivered on working days only (Monday - Friday excluding bank holidays).

Proof of delivery

All of our UK delivery services require a signature upon delivery. Due to COVID-19, drivers are now required to take a photograph with the door open as signature upon delivery. This means that it is not possible to leave an item. If the item has been delivered, then an open door should be visible in the photograph as proof of delivery on your tracking results. If you are not in on the day of delivery, please select from your alternative choices when you receive your DHL notification.